Shipping Policy

Last Updated: September 13, 2026

Shipping & Delivery

Where do we deliver?
We ship to the 48 contiguous United States. We are unable to deliver to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses.

Shipping Cost
Enjoy Free Standard Shipping on all orders. There is no minimum, no oversized surcharge, and no handling fee added at checkout.

Order Processing

We process all orders within 1 business day (Mon–Fri).

Delivery Details

  • Handling Time: 1 business day (Mon–Fri)
  • Transit Time: 3–7 business days by freight carrier, depending on your location and carrier scheduling
  • Order Cut-off Time: 4:00 PM MT (UTC -7)

Oversized & Freight Items

Our floor grinding and polishing machines are large and heavy, so they ship by freight carrier rather than standard parcel service. These orders typically arrive within 3–7 business days, depending on your location and the carrier. We'll send you a tracking number as soon as your order is on its way.

What to expect on delivery day:

  • The carrier will call you to arrange a delivery window before arriving
  • Delivery is kerbside. The driver unloads to your driveway or kerb and cannot carry boxes into your yard, garage or home
  • Someone aged 18 or over must be present to receive and sign for the delivery
  • Please arrange help, or a plan to move the boxes, ahead of your delivery window

Please Inspect Before Signing

Take a moment to check your delivery before the driver leaves — it protects your claim.

  • Check every box for visible damage before signing
  • If you see damage, note it on the delivery receipt or refuse the shipment
  • Photograph any damage right away
  • Tell us within 48 hours at contact@planeform.com

If damage is not noted at delivery, the freight carrier will not accept a claim, which makes it much harder for us to resolve the issue quickly for you.

Warehouse Location

All orders ship directly from our warehouse at 783 Sandy Ln, Surfside Beach, SC 29575, United States.

Multiple Addresses

We do not support multiple shipping addresses in a single order. For multiple destinations, place separate orders.

Order Status & Tracking

Once shipped, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking updates.

If your order hasn't arrived within the expected window, email us at contact@planeform.com with your name and order number and we'll chase the carrier for you.

Returns & Exchanges

We accept returns within 90 days of delivery, with free return collection and no restocking fees. Items must be new or in like-new condition, in the supplied configuration, safely prepared for transport under our written return instructions, and in their original packaging.

If your item arrives damaged, email us with your order number and a photo within 48 hours of delivery and we'll resolve it at no cost to you.

For full details, visit our Return Policy.

Customer Support

We're available for any inquiries.

Address: 783 Sandy Ln, Surfside Beach, SC 29575, United States

Phone: +1 (843) 997-5579

Email: contact@planeform.com

Business Hours

Mon – Fri:   9:00 AM – 6:00 PM

Saturday:   10:00 AM – 4:00 PM

Sunday:  Closed